Terms of Service

Detailed Description of Goods and/or Services

Navona Trade (Pty) Ltd trading as Educat Publishers is based in Cape Town, South Africa. As a publisher specialising  in childrens educational books, wallcharts, flash cards, science and maths kits, colouring and activity books and a plethora of other educational products for children as well as educational toys, Educat’s range of products is  used across the Southern African region, as well as abroad.

Delivery policy

Subject to availability and receipt of payment, orders will be processed within 3 working days and are shipped via Courier.

Return and Refunds Policy

The provision of goods and services by Navona Trade (Pty) Ltd trading as Educat Publishers is subject to availability. In cases of unavailability, Navona Trade (Pty) Ltd will either offer the client an alternative product or refund the client within 30 days. Cancellation of orders by the client will attract a 20% administration fee. Request to return books must be made in writing to: The Sales Department Email Address: takeeducat@gmail.com Tel: +27 6973669 It is our policy whenever possible to replace imperfect books rather than to pass a credit entry for them.

Customer Privacy Policy

Navona Trade (Pty) Ltd T/a Educat Publishers operates the www.educat.co.za website.  This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our service and the choices you have associated with that data. 

Navona Trade (Pty) Ltd t/a Educat Publishers shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.justice.gov.za/paia/paia.htm

Payment Options Accepted

Payment may be made via Visa or MasterCard or by bank transfer into the Navona Trade (Pty) Ltd bank account, the details of which will be provided on request.

Credit Card Acquiring and Security

Credit card transactions will be acquired for Navona Trade (Pty) Ltd via PayFast. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

Customer Details Separate from Card Details

Customer details will be stored by Navona Trade (Pty) Ltd separately from card details.

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Navona Trade (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and Navona Trade (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Navona Trade (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Navona Trade (Pty) Ltd based in South Africa with registration number 2013/075468/07